This Privacy Policy explains how tPanel Solution handles personal information collected through tpanelsolution.com.au. tPanel Solution is the trading name of tPanel Pty Ltd (ABN 40 167 463 854), a custom software studio based in Sydney, Australia. tPanel handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Questions about this policy or your personal information can be sent to service@tpanel.com.au.
What Personal Information tPanel Collects
tPanel collects personal information in two ways on this website:
- Contact form submissions. When you send an enquiry through the contact form, tPanel receives the name, email address, company name and message you provide.
- Website analytics. tPanel uses Google Analytics to understand how visitors use the site. This collects technical data such as pages visited, approximate location (city level), device and browser type, and referral source. Analytics data is aggregated and does not identify you personally.
tPanel does not collect payment details, government identifiers or sensitive information through this website, and does not buy contact lists or collect information about you from third parties.
How tPanel Uses Personal Information
tPanel uses the information you submit for one purpose: responding to your enquiry and discussing the project or question you raised. Analytics data is used to improve the website's content and performance.
tPanel does not sell personal information, does not share it with advertisers, and does not add you to a marketing list unless you ask to be kept informed.
Third-Party Services and Overseas Disclosure
Three third-party services process data on tPanel's behalf, and each may store data outside Australia (primarily in the United States):
- Formspree — processes contact form submissions and delivers them to tPanel by email.
- Google Analytics — processes website usage statistics.
- Vercel — hosts this website and keeps standard server logs (IP address, request time, pages requested) for security and reliability.
Each provider is bound by its own privacy policy and security commitments. tPanel only uses these services to the extent needed to run the website and answer enquiries.
Cookies
This website uses cookies only for analytics, through Google Analytics. These cookies measure page visits and traffic sources; they are not used for advertising or cross-site tracking by tPanel. You can block or delete cookies in your browser settings — the website works fully without them.
Storage, Security and Retention
Enquiry emails are kept for as long as needed to handle the enquiry and any project that follows from it. If nothing comes of an enquiry, tPanel deletes it in periodic clean-ups. Access to enquiry data is limited to the people at tPanel who handle new business, and the website is served over HTTPS.
Access, Correction and Complaints
You can ask tPanel at any time to show you the personal information it holds about you, correct it, or delete it. Email service@tpanel.com.au and tPanel will respond within two business days.
If you believe tPanel has mishandled your personal information, raise it with tPanel first. If you are not satisfied with the response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
tPanel may update this policy when the website's tooling or legal requirements change. The "last updated" date at the top of this page reflects the current version. Material changes will be visible on this page; tPanel does not change the policy retroactively.
See also the Terms of Service, or read more about tPanel Solution.
Tell tPanel What You're Building
Describe the problem you're trying to solve. tPanel will get back to you within two business days.