featured case studies

Custom Software Case Studies from Australian Businesses

A sales CRM, an order hub, a Shopify store, an AI records assistant and a mobile app. See what each project needed and what tPanel built.

Particle · Sales CRM
Particle sales network screen with office hierarchy and role permissions
Everau · Orders
Everau order list with channel references and fulfilment status
Everau · Reporting
Everau reporting dashboard with sales charts and reseller breakdowns

Explore the projects

These five projects show different kinds of work. The product screenshots are from the systems tPanel built; client data is blurred or anonymised where it appears.

01 / CRM & lead management · Property sales

A CRM built around Particle’s sales process

Particle Sales Accelerator needed to manage enquiries, buyer follow-up and sales across a network of offices. Its sales stages and access rules needed to be part of the system.

What tPanel built

tPanel built a web CRM and mobile app with follow-up reminders, reporting and permissions for each role. The platform has continued to change with the business.

  1. Enquiry
  2. Follow-up
  3. Reservation
  4. Sale
10+ years

of development and support, confirmed in the client feedback below.

Read the Particle CRM case study
02 / System integration · Retail

One order hub for Everau’s sales channels

Everau’s staff were downloading orders, preparing files for warehouses and copying tracking numbers back to sales channels. Each extra channel added more manual work.

What tPanel built

tPanel built a hub that imports orders, routes them to warehouses and returns tracking updates. Staff can review exceptions in one place.

  1. Import orders
  2. Send to warehouse
  3. Return tracking
~80% less

repetitive manual work, estimated by Louis W., Everau’s E-Commerce Director.

Read the Everau order hub case study
After launch

The work continues as the business changes.

The systems on this page are still supported by tPanel. That work includes fixing issues, maintaining integrations and adding features as clients’ needs change.

01

Keep it running

Fix issues and maintain the services the software depends on.

02

Review what is next

Look at feedback from the people using the system.

03

Extend the system

Plan and test the next change before it goes live.

How tPanel works with clients →Illustrative generated scene
03 — 05

More projects

A storefront, an AI-assisted records workflow and a consumer app.

Goldenroo Pets storefront, with pet-category navigation and the brand’s custom page design.
Shopify · E-commerce

Goldenroo Pets

Goldenroo had its own brand and store design. It needed a Shopify theme that could match it.

What tPanel built

tPanel built the theme in Liquid, with shop-by-pet navigation, product information sections and structured product data. Custom sections reduced the need for page-builder apps.

Custom storefront and theme editor sections

Explore Shopify development
The records management backend of the NDIS AI assistant built by tPanel.
AI workflow · Disability services

An NDIS records assistant

Support workers recorded progress notes on their phones. Office staff then had to organise them for reporting and review.

What tPanel built

tPanel built a mobile web app for recording notes and a backend where AI helps structure the information. Staff review the records before using them in claims or audits.

Capture notes → Structure information → Staff review

Explore AI workflow automation
MorrowVault screens for daily check-in, trusted circles and stored messages or documents.
Mobile app · iOS & Android

MorrowVault

MorrowVault helps people check in with family or friends and arrange how selected messages and documents are shared after a period without a check-in.

What tPanel built

tPanel designed the app around a daily slide-to-check-in action, trusted circles and a vault. Notifications and sharing follow the user’s chosen quiet-day settings.

Daily check-in, trusted circles and a personal vault

Explore mobile app development
Client feedback

What the clients say

This custom order hub cut our repetitive manual work by around 80%, so we can spend more time on the product itself. tPanel has also been very responsive — every issue we had was resolved very quickly.

— Louis W. · E-Commerce Director, Everau

We've worked with tPanel for more than ten years, starting with the development of a sales CRM and continuing to evolve it ever since. During that time, the team has delivered major product builds, integrations, automations and companion applications, tackling complex technical challenges with professionalism and expertise. They have always been responsive, accountable and easy to work with. tPanel consistently delivers high-performing, reliable and secure solutions, making them a trusted long-term partner.

— Scott G. · Managing Director, Particle Sales Accelerator · 10-year client

The tPanel team deliver quality software at a reasonable price, providing real value. They support what they build, which is the element that makes the solution a success. The level of skill and ability to manage complex cloud environments and complex APIs is high. The team is very much aware of how to build secure platforms that protect client information from unauthorised access. The commitment to prompt problem resolution is very high. I would recommend tPanel.

— Bryn N. · CTO, Particle Sales Accelerator

Huge thanks to tPanel for developing our Order Hub system! The automation has saved our team countless hours and cut down so much manual work - highly recommended to any business looking to boost efficiency! :)

— Elaine D

Tim has been taking care of our company’s website issues, which were quite complex, and he handled everything quickly and professionally. His response time was excellent, and he made the whole process completely hassle-free for us.

We’re very impressed with his knowledge, efficiency, and dedication. Highly recommended!

— Xylona X
FAQ

Questions about these projects

Want to see something closer to your own workflow? Get in touch.

Is this everything tPanel has built?

No. These are five selected projects. Much of tPanel’s work is internal software, and some clients prefer to keep their systems private.

Are these real projects and screenshots?

Yes. These are client projects shared with each client’s permission. The product screenshots come from systems tPanel designed and built, with client data blurred or anonymised where it appears. The background image in the After launch section is a generated illustration. Protecting clients and their users comes first.

What industries does tPanel work with?

These examples cover retail, e-commerce, property sales, disability services and consumer mobile apps. tPanel also develops systems for professional services and operations teams.

Can I see a live demonstration?

Where client confidentiality allows, tPanel can show a relevant system during a call. Tell us which workflow you would like to see.

How long does a project like these take?

It depends on the scope. We agree the first useful version, integrations and testing before setting a schedule. Larger systems can grow through several releases. Particle’s first release launched in May 2018 and has continued to evolve; tPanel’s relationship with Scott and Bryn began at Yellow Brick Road in March 2016.

Does tPanel provide support after launch?

Yes. tPanel still supports the systems shown here. Support can include fixes, hosting, monitoring, integration maintenance and further development. Coverage is agreed for each project.

Have a similar problem to solve?

Tell us which example is closest to your situation and what your team needs to do differently. We can talk through the options.