system integration services

System Integration Services for Connected Business Workflows

Connect CRM records and business workflows, with clear data ownership and recovery when a sync fails.

100%You own the code from day oneThe full source code and the IP are yours — written into the agreement from the start, not granted at handover. No lock-in.

system integration services interface preview

tPanel helps businesses connect CRMs, forms, accounting tools, payment platforms, marketing systems, dashboards, databases and third-party APIs so data can move through the business without manual handover.

When systems are connected properly, teams spend less time copying information and more time acting on it.

Watch instead: why disconnected systems cost time, and what integration actually changes — in one short video by tPanel. Watch on YouTube

CRM integration: keep the customer record consistent

Connect the step that is missing from your current CRM before deciding to replace the whole system. Start with the event, the destination and who needs to act next.

Enquiry to assigned lead
Map form fields to CRM records, check for an existing contact and apply agreed ownership rules. Decide what happens when a required field is missing.
Customer record to finance
Agree which system owns contact and invoice fields, what triggers an update, and which changes need a person’s approval.
Activity to management view
Define the status and reporting fields that need to move. Keep the source record traceable so staff can investigate a mismatch.

These are scoping examples, not a list of prebuilt connectors. See custom CRM development if the missing workflow needs new software. The Particle case study demonstrates CRM roles, follow-ups and reporting; it is not evidence for every third-party connector.

API integration: agree what happens when a sync fails

An API is the interface software uses to exchange data. The delivery scope must cover the business rules and recovery steps as well as a successful transfer.

  • Access and ownership: confirm API permissions, test access and which system is authoritative for each field.
  • Sync rules: agree one-way or two-way updates, polling or event triggers, expected delays and volume.
  • Safe recovery: define duplicate detection, retries, alerts and the staff review queue.
  • Acceptance: test a normal transfer, an invalid record, a repeated event and a temporary outage before handover.

Everau’s order hub is a delivered example of channel imports, warehouse dispatch, retries and tracking updates. For that workflow and its pricing boundaries, see e-commerce integration services. CRM, accounting and other system connections remain scoped here.

01

The Cost of Disconnected Systems

Disconnected tools create hidden operational drag.

Common symptoms include:

  • Website enquiries are manually entered into CRM
  • Sales and accounting data do not match
  • Payment status is checked by hand
  • Reports show different numbers in different tools
  • Staff copy information between systems
  • Customer data is duplicated or outdated
  • Automations break because nobody owns the integration

Integration makes the workflow more reliable.

02

Which Platforms Can tPanel Connect?

System integration connects the platforms a business already uses so data moves between them automatically. tPanel commonly connects accounting, CRM, e-commerce, marketing and custom systems:

CRM and Sales Tools

Connect HubSpot, Salesforce, custom CRM systems, lead management platforms and sales dashboards.

Forms and Websites

Send website enquiries, landing page submissions and booking requests into the right workflow automatically.

Accounting and Payment Tools

Connect systems such as Xero, Stripe or other finance platforms so invoices, payments and customer records stay aligned.

Email, SMS and Marketing Platforms

Trigger customer communication, notifications and follow-up sequences from real workflow events.

Internal Databases and Dashboards

Move data into internal systems, reporting dashboards and admin platforms.

Integrations can also support mobile apps that need to sync with CRM, payments, bookings, dashboards or internal systems.

Custom and Third-Party APIs

Build API integrations for platforms that do not have a ready-made connector or require business-specific logic.

Interface concepts with fictional sample data.

In a client project · Everau
Everau order hub dashboard showing order status and channel synchronisation

Orders in. Warehouse updates back.

Everau sells through several channels and uses external warehouses. tPanel built the hub between them: it imports orders, sends them to the right warehouse and returns tracking details to the original channel.

Staff review failed imports and dispatch requests in the hub instead of copying routine orders and tracking numbers between platforms.

Screens from the client project. Identifying information has been obscured.

03

Integration Should Match the Business Logic

Connecting two systems is rarely just moving field A into field B.

Good integration needs to handle validation, duplicates, permissions, failed requests, rate limits, retries, logging and edge cases.

We design integrations around the business workflow, not just the API documentation.

Concept scene of an organised warehouse with cartons and dispatch workbench
04

How Does a System Integration Project Work?

An integration project starts by mapping which system owns which data, then builds the sync with error handling and monitoring so failures surface instead of hiding.

Integration Audit

We identify which systems hold important data, where manual handover happens and which workflow events should trigger updates.

Data and Workflow Mapping

We define fields, rules, ownership, timing, error handling and reporting requirements.

Build and Monitor

We develop the integration, test real scenarios and create visibility around whether data is moving correctly.

05System integrationEducation · Anonymous project

Connecting an Education Business’s Enquiry and Administration Workflow

Problem

An education business needed to connect student enquiries, student records, invoicing and confirmation emails, reducing the need for staff to move the same information between separate tools.

What tPanel built

tPanel built a custom internal system connecting intake forms, the student management system and MYOB. It supports contact creation, duplicate checks, draft enrolment invoices and confirmation emails.

Connected workflow

The system links enquiry intake, record handling, invoice drafts and email confirmations in one workflow for the education team. The client’s identity remains confidential.

See more integration builds
06System integrationE-commerce back office

How a Custom Admin Integrated Magento, Supplier Feeds and Zoho Into One Back Office

Problem

An online retailer's operations were spread across systems that did not talk to each other. Product and order data lived in Magento, stock information came from supplier data feeds, customer support ran in Zoho, and bulk changes happened in Excel. Staff moved data between them by hand.

What tPanel built

tPanel built a custom back-office system whose main job was integration. It connects directly to Magento's database to read and write the existing catalogue and orders, pulls stock updates automatically from supplier data feeds, and embeds Zoho's helpdesk so support tickets are handled in the same place. Bulk product uploads and stock updates flow in from Excel files, and a drag-and-drop tool handles newsletters and campaigns.

Result

In project feedback, Louis W., E-Commerce Director at Everau, reported that back-office work previously handled by three to five people could be handled by one after integration. This describes the workload for the back-office tasks above. The retailer retains Magento and Zoho, with a custom admin connecting their data and workflows.

Integration was the product — not a feature bolted onto an admin.

Read Louis’s feedback on the Order Hub project →
07

How Much Do System Integration Services Cost in Australia?

tPanel’s indicative development fees are A$3,000–6,000 for a single data sync between two platforms, and A$12,000–45,000 for a multi-system integration with business rules, exception handling and monitoring features. Your quote depends on the agreed scope.

These ranges cover tPanel’s one-off development fees only. GST, hosting and third-party costs are excluded. API quality, data volume and exception handling affect the scope and price. Development is quoted against a fixed scope; ongoing maintenance is agreed separately.

  • Single integration / data sync: A$3,000–A$6,000 one-off
  • Multi-system integration with business rules: A$12,000–A$45,000 one-off

Integrations are often delivered alongside business process automation, where the connected data drives a workflow. For the full cost breakdown across project types, read the custom software cost guide for Australia.

Security & data

Security, Data and Contracts

The questions procurement and IT managers ask before a first meeting, answered up front.

  • Where your data lives is your call. Systems are deployed on the major cloud providers — AWS, Google Cloud or Azure — and the region is chosen to suit you, including Australian regions when data needs to stay onshore. If you already have a provider or your own infrastructure, we deploy there instead.
  • NDAs are routine. We are happy to sign one. It can go alongside the service agreement, or earlier if you would rather have it in place before the first detailed conversation.
  • Privacy obligations. tPanel Pty Ltd (ABN 40 167 463 854, ACN 167 463 854) handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles — see the privacy policy.
  • An Australian entity you can look up. tPanel is an Australian company with a registered ABN and ACN, not an offshore contractor arrangement — the details above are on the public register.
  • Certifications. If your procurement process requires specific certifications or supplier checks, raise it early and we will tell you straight what we do and do not hold, rather than after you have invested time in a scope.
FAQ

FAQ

Can’t see your question here? Tell us what you’re trying to build and we’ll answer it directly — no sales script.

What are system integration services?

System integration services connect different software platforms so data and workflow events can move between them automatically.

Can you integrate with platforms that do not have native connectors?

Yes. If a platform offers an API, webhook, export, import or database access, tPanel can usually design an integration approach.

Can integrations reduce manual data entry?

Yes. A major goal of integration is to reduce repeated data entry, duplicate records and manual reconciliation.

Do integrations need ongoing maintenance?

Often, yes. APIs, business rules and workflows can change, so important integrations should be monitored and maintained.

How long does a system integration project typically take?

A two-system integration with straightforward data mapping usually takes 1–3 weeks. A multi-system integration with business logic, error handling and monitoring typically takes 4–8 weeks depending on API complexity and the number of edge cases.

What happens when a third-party API changes or breaks?

APIs do change. We build integrations with error alerting and logging so failures are visible rather than silent. For business-critical integrations, we recommend a maintenance arrangement to handle API version updates promptly.

Can you integrate with legacy or on-premise software?

Often yes. If the system offers database access, file exports, a local API or other interface points, we can usually design an integration approach. We assess feasibility before committing to scope.

Connect the Tools Your Business Already Uses

List the systems to connect, what data should move, who uses it and the failures staff currently handle. We will confirm API access, scope, acceptance checks and a fixed development quote.