How a Custom Admin Integrated Magento, Supplier Feeds and Zoho Into One Back Office
Problem
An online retailer's operations were spread across systems that did not talk to each other. Product and order data lived in Magento, stock information came from supplier data feeds, customer support ran in Zoho, and bulk changes happened in Excel. Staff moved data between them by hand.
What tPanel built
tPanel built a custom back-office system whose main job was integration. It connects directly to Magento's database to read and write the existing catalogue and orders, pulls stock updates automatically from supplier data feeds, and embeds Zoho's helpdesk so support tickets are handled in the same place. Bulk product uploads and stock updates flow in from Excel files, and a drag-and-drop tool handles newsletters and campaigns.
Result
In project feedback, Louis W., E-Commerce Director at Everau, reported that back-office work previously handled by three to five people could be handled by one after integration. This describes the workload for the back-office tasks above. The retailer retains Magento and Zoho, with a custom admin connecting their data and workflows.
Integration was the product — not a feature bolted onto an admin.
Read Louis’s feedback on the Order Hub project →